This video tutorial will show you how to do a 'full accounting refund'. Unlike 'un-applying' a payment, a 'full accounting refund' will create a papertrail for returned products and the like. 

If you require further assistance with 'full accounting refunds', please contact our support department at:

Next in: Payments and Remittances

  • video icon How to process an ERA
  • video icon How to apply 'Unapplied payment(s)'
  • video icon How to 'Un-apply' a payment