Practice Perfect

Important Notes

Only install updates when support is available. Support is available Monday to Friday from 8:00 am to 8:00 pm EST.


If you receive a 'licensing error' message when you try to launch Practice Perfect after the update has been completed, please email a screen-shot of that message to support@practiceperfectemr.com, please make sure you include your clinic name.


Please note, if you are upgrading from a Practice Perfect version prior to 3.0.0.560 then you will require the assistance of our support department to install this update.


Updates can take time to complete - be patient and plan accordingly - NEVER interrupt an update even if the system appears to be non responsive, especially if updating from a version prior to R516.

Are you using the most current version of Practice Perfect?

The most recent PracticePerfect update is version 3.0.0.602. To check what version you have, within PracticePerfect, click on HELP and then ABOUT. The version number will be listed directly under the PracticePerfect logo. If any number less than 3.0.0.602 is displayed, then you require the update.

What is on the new update?

Click here to obtain the release notes for this update.

What if I would like Practice Perfect support people to do this for me?

If you are updating from PracticePerfect version 3.0.0.406 or earlier you might require the assitance of our support department.


If you are at all unsure of this process, please do not hesitate to contact support for assistance either via email or at (877) 510-7473.

How do I install the new update?

Step 1

MAKE A BACKUP. If you are at all unsure of how to make a backup or unsure if your backup works properly, please contact our support department before proceeding! If an update fails to work properly, your data could be severely compromised! For more information on making backups, click here.

Step 2

Make sure all users have exited out of PracticePerfect.

Step 3

Make sure all backup software has been suspended, specifically software such as CARBONITE. Leaving Carbonite operational WILL cause update issues.

Step 4

The update must be installed on your server and each workstation. Click here to download, SAVE and install the update. If available, right-click and select RUN AS ADMINISTRATOR. Otherwise, select to either RUN or OPEN the file. By downloading this update, you have acknowledged that you have a good-integrity backup of your PracticePerfect data.

Step 5

Once the installation program begins, you will be asked to either UPGRADE or CANCEL. To continue, click on UPGRADE and the process will begin. Please note, this process can take some time to complete - please be patient and do not interrupt the process even if a non-responding message appears. If you have any concerns during the installation, please call our support department. Do not try to run the update a second time.

 

Need Assistance? We can help

If you are at all unsure of this process, please do not hesitate to contact support for assistance at (877) 510-7473
or email us at support@practiceperfectemr.com. Support is available from Monday through Friday, 8am-8pm EST.


Support

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