Only install updates when support is available. Support is available Monday to Friday from 8:00 am to 8:00 pm EST.
If you receive a 'licensing error' message when you try to launch Practice Perfect after the update has been completed, please email a screen-shot of that message to firstname.lastname@example.org, please make sure you include your clinic name.
This update includes substantial changes to the client self-booking portal. If you are already using the old client portal, it will be disabled until you have setup the new portal. Instructions for this can be found at: https://practiceperfectemr.com/learningcenter/categories/view/36
Updates can take time to complete - be patient and plan accordingly - NEVER interrupt an update even if the system appears to be non responsive, especially if updating from a version prior to R516.
Are you using the most current version of Practice Perfect?
The most recent PracticePerfect update is version 184.108.40.2069. To check what version you have, within PracticePerfect, click on HELP and then ABOUT. The version number will be listed directly under the PracticePerfect logo. If any number less than 220.127.116.119 is displayed, then you require the update.
What is on the new update?
Click here to obtain the release notes for this update.
What if I would like Practice Perfect support people to do this for me?
If you are updating from PracticePerfect version 18.104.22.1686 or earlier you might require the assitance of our support department.