Only install updates when support is available. Support is available Monday to Friday from 8:00 am to 8:00 pm EST.
If you receive a 'licensing error' message when you try to launch Practice Perfect after the update has been completed, please email a screen-shot of that message to firstname.lastname@example.org, please make sure you include your clinic name.
Please note, if you are upgrading from a Practice Perfect version prior to 18.104.22.1680 then you will require the assistance of our support department to install this update.
Updates can take time to complete - be patient and plan accordingly - NEVER interrupt an update even if the system appears to be non responsive, especially if updating from a version prior to R516.
Are you using the most current version of Practice Perfect?
The most recent PracticePerfect update is version 22.214.171.1242. To check what version you have, within PracticePerfect, click on HELP and then ABOUT. The version number will be listed directly under the PracticePerfect logo. If any number less than 126.96.36.1992 is displayed, then you require the update.
What is on the new update?
Click here to obtain the release notes for this update.
What if I would like Practice Perfect support people to do this for me?
If you are updating from PracticePerfect version 188.8.131.526 or earlier you might require the assitance of our support department.