REMINDER: Sun Life Claims Can No Longer Be Submitted Through the TELUS eClaims Portal

For those submitting TELUS Health eClaims through Practice Perfect, please be aware that as of January 30, 2022 you are no longer able to submit such claims to Sun Life through the eClaims portal.


Sun Life has taken the decision to end their partnership with TELUS Health. As such, you will be required to submit claims for clients covered by Sun Life directly through their portal. Please note that this change affects virtually all Canadian practice management vendors, and it is not unique to Practice Perfect.


So what do you do if you have Sun Life claims in progress in Practice Perfect? You’re going to need to login to the Sun Life portal and resubmit them through their system. But if you have any questions or need a hand tidying up your claims on the Practice Perfect side of things, you’re always welcome to get in touch with our support department.


What about the rest of the insurance carriers? 


This change is only relevant to Sun Life at this time. There’s no indication that it will affect other insurance carriers. That said, if you aren’t already using the TELUS Health eClaims integration, there’s no time like the present to start simplifying your claims submission processes.


We put together a series of tutorial videos that explain how to get started. From registering your facility with TELUS Health to setting it up in Practice Perfect, we’ve got you covered. Check out the first video in our series below:



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