Faq's

How does an in-depth demo work?

We make contact via the telephone and talk you through the setup involved in viewing one of our computers. We then walk you through PracticePerfect, beginning to end, taking questions as we go on the telephone. This usually takes 60-75 minutes to complete.

Are you web-based?

We are not web-based, we are web-accessible. The software and your information are loaded on your own computers. We use the Internet to give you access to the information contained on your computers. Whether at home, on the road or at another clinic, you can access your information via the web without your information being kept on the web.

Why aren't you completely web-based?

These records are your lifeline, your patient information and financial information. Do you really want someone else being its caretaker? What if you want to change software? Can you still access your data the way you used to? What if your Internet is down or slow? You would have no access at all, not even to the simplest information. Worst case, what if your software vendor goes out of business? No contract will help you then.

Do I need a server?

A server is generally only required if you have a high number of workstations. Typically users with under 8 workstations, even if spread across multiple locations, don’t require a dedicated sever. Generally a good desktop computer is all that is required to act as a host for PracticePerfect.

Do you work with tablet computers?

We presently work with any Windows-based Notebook, Netbook or Tablet computers. PracticePerfect works fine across WiFi and cellular-accessed Internet.

What if we leave?

If you should choose to leave us, and very few do, you retain the software and your data. You can view or report on everything. All of your info is completely accessible. We remove only the ability to enter new information into the software.

Can you transfer the data from my old software?

We can usually transfer basic patient information, such as patient’s first name, last name, gender, date of birth, telephone numbers, and addresses from any system that you currently use. Insurance and referral information can also generally be transferred. Unfortunately, financial and visit history can rarely be transferred. The transfer of data is performed initially at no charge.

What are your minimum computer system requirements?

Server Computer (if required):
Component Requirement
Computer Intel Pentium Duo Core or faster processor
Memory 1 GB (2 GB recommended)
Hard disk 5 GB of available hard-disk space
O/S Windows XP Professional, Windows Vista, Windows 7, Windows 8 (not RT version), Windows Server 2003, Windows Server 2008, Windows Server 2012
Client Computers:
Component Requirement
Computer Personal computer with an Intel Pentium 4 or faster processor
Memory 512 MB (1 GB recommended)
Hard disk 50 MB of available hard-disk space
Display Super VGA (1024 × 768) or higher-resolution monitor
O/S Windows XP Professional, Windows Vista, Windows 7, Windows 8 (not RT version)


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