In today’s society with increasingly busy schedules and an overwhelming amount of information being thrown at us daily, it has become more important that physiotherapists text their clients to be able to keep in contact about upcoming appointments. Fortunately, it has also become more convenient and easy to do so. This article will explore the mutual benefits of communicating by text with clients and how Wired Client helps make this communication even better. There are three main benefits to having text communication between clients and their physiotherapist; proactiveness, client care, and client feedback.
The first and arguably most important benefit of physiotherapists texting with clients is that both the client and physiotherapist can be proactive about any upcoming appointments. Most people have busy lives with many different tasks and obligations to juggle regularly and it can be hard to keep track of every appointment, even for the most organized. With text based communication, physiotherapy clinics can send automated messages to their clients with appointment reminders, updates and changes, and clients can reciprocate with any changes on their end, as well, whether it’s a need to reschedule, or changes to their billing information. Even though most smartphone users will also have their email for similar purposes, texting is a faster way to communicate that doesn’t require a wi-fi connection, and texts likely won’t get misdirected to the ‘spam’ folder and cause missed communication.
The proactiveness of automated messages is also beneficial as an act of client care to maintain and strengthen the muscles of the physiotherapist-client relationship. Clients can notify their physiotherapist via text when they’ve arrived for their appointment and are outside the clinic. This gives time between appointments to sanitize the workstations and then physiotherapists text the patient that the office is ready for them.
Additionally, it allows for therapists to text in a few days or weeks with a “fall off” message to clients who have stopped showing up for regularly scheduled appointments, asking for an update on how they’re doing, encouraging them to rebook, or leaving a review. This shows the client that their therapist is responsible and concerned for their client’s well-being, which in turn will promote a positive review of the practice, and patients will be more inclined to recommend their services to others, increasing business.
Finally, after the appointment with a client is finished, automated text-based communication is beneficial for client follow-up. Clients can give reviews of their treatment with feedback to help improve therapy, therapists text physical confirmation of future appointments, issues with payment, and updates or changes within the practice. This is especially beneficial because it combines the positive values of a good rehab clinic in the last aspect of the therapist-client relationship cycle and demonstrates consistency; the therapist is being proactive by updating the patient about their continued treatment, and providing proper client care, making the client feel valued, and when clients respond constructively to these messages, it makes the therapist feel valued, as well.
Proactiveness, exemplary client care, and client feedback are all important aspects of a successful practice. Automated text-based communication marries these aspects together at each stage of the therapist-client relationship creating a mutually beneficial experience by being able to remind clients of their appointments, providing clients a chance to update their therapist with their physical, financial, or scheduling needs, demonstrating and maintaining a positive relationship with the client, and allowing clients to provide proper feedback and evaluation. Physiotherapists texting their clients promotes a mutually beneficial relationship that leads to happier clients in a greater number.