Since September 2018, clinics have been using Wired Client to communicate with their patients. But what is it about Wired Client that’s striking a chord? In this article, we’re going to talk about some of our key takeaways from the beta test.
Wired Client is helping clinics reduce the amount of time (and money) they had previously dedicated to administrative tasks. For example, admin staff used to physically call patients to remind them about upcoming appointments. In other cases, they’d run the client fall-off report to see who’s stopped showing up for appointments. But now Wired Client is identifying these patients and sending them text messages automatically.
Wired Client beta testers have reported that the system has played a direct role in reducing cancellations. By sending a patient a text message prior to their next appointment, it reduces the chances of them forgetting it. And even if they aren’t able to make it to the appointment, Wired Client allows the patient to respond to the text message and give the clinic a heads up that they won’t be able to make it. This allows them to open up a spot in their calendar for a patient who needs it.
As mentioned above, Wired Client is able to identify patients who have not been discharged (i.e. active clients), yet have not scheduled any new appointments. You can setup Wired Client to automatically send them a text message inviting them back into the clinic. Some of the savvier users have actually included a link to their patient self-booking app so that patients can schedule the appointment themselves entirely on their own.
Wired Clients provides a personal touch without needing to divulge your personal information. It’s not uncommon for therapists and office staff to share their personal cellphone number with patients so that they can have text message conversations. But for some, this is a faux pas.
Wired Client uses a local area code phone number to text your patients. All of their replies are fed into the app, so you don’t need to worry about being bothered on your personal phone outside of business hours. But the best part of all is that it will still look like these text messages were sent from a cellphone, giving the messages a personal touch.
Wired Client uses text messages to communicate with patients because of how difficult they are to leave unread. In fact, text messages have a 98% open rate, with 90% of those text messages being read in the first 3 minutes. Emails, on the other hand, are just far too easy to ignore. Between archiving, deleting, and a getting scooped up by the spam filter, so many of them go unread.
If you’d like to learn more about Wired Client, or are interested in trying it out for yourself, email firstname.lastname@example.org.